Help Center


General Questions

Do you have a physical store where I can test ride?

Can I come to your warehouse to check the bike or pickup?

Can I order over phone?

Is it safe to order online?

Do I get really receive my electric bike when order online?

How can I calculate bike size?

Do you ship overseas?

Do you deliver to PO BOX address?

Order and Delivery

How do I know that my order is confirmed?

How do I know that my order is shipped?

How much does the delivery cost?

How long will my delivery take?

Can I cancel my order?

Can I make changes to my order?

My order hasn't arrived, what now?

Who'll deliver my order?

Does someone need to be home to accept delivery?

Do you deliver overseas?

I'm having trouble ordering online, can you help me?

How do I remove a product from my cart?


What methods of payment do you accept?

When will I be charged for my order?

Are my personal details safe?

Can I pay with PayPal?

Can I pay in instalments or AfterPay?