No, we do not have any physical stores. We are an online supplier of electric bikes, so our brand-new bikes will be supplied in the boxes. All of our electric bikes will be provided with an assembly instruction manual.

No, you cannot visit any of the warehouses. We are an Authorized Online Retailer of respective brands and our suppliers have warehouses Campbellfield and Knoxfield in Victoria, Arncliffe in New South Wales, and Varsity Lakes & Burleigh Heads in Queensland.

Yes, you can order over the phone. Please call us at (07)5641 2252 Monday to Friday 09:00 AM to 05:00 PM. Be ready with your credit or debit card details.

Yes, we are an Australian-based company and committed to ensuring your online security when buying on our website.

Yes, of course. We are real people and not scammers. We guarantee to deliver your electric bicycle, electric scooter, electric skateboard, or any ebike accessories to your doorstep within a maximum of 14 days. Otherwise, we will refund your full money.

Please refer Calculate Bike Size page to get an idea of a bike size. 

Unfortunately, we do not ship to any overseas location at the moment. We only sell in Australia.

Unfortunately, our delivery services cannot deliver to PO BOX addresses. Please mention your street address when ordering otherwise we will not be able to deliver.

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit/debit card or Paypal account for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your order is in stock and we process the charges to your credit/debit card or Paypal account, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at order@ebikespro.com.au

Add your item to the cart and enter a postcode to calculate the estimated delivery cost. The actual delivery cost is calculated at the time of checkout. The delivery cost vary based on the size of the item, as well as where it’s being delivered. All ebike accessories will be delivered free of charge. Check approximate delivery charges here.

Estimated Delivery Time Frame for electric bicycles, scooters, and skateboards:
VIC – 3-5 Working days
MELBOURNE METRO – 1-5 Working days
ACT – 4-9 Working days
NSW – 4-9 Working days
SYDNEY METRO – 2-5 Working days
QLD – 4-6 Working days
SA – 3-5 Working days
TAS – 5-10 Working days
NT – 7-10 Working days
WA – 5-10 Working days
Please allow up to 14 working days for your delivery

Yes, you can cancel your order. Please contact Customer Support at support@ebikespro.com.au for assistance.
All orders canceled after 24 hours are subject to a $100 administration fee, whether or not your order has shipped.  If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card, debit card, or bank account that you use when placing your order.

We will always make our best effort to accommodate any changes. Please contact Customer Support, support@ebikespro.com.au, who will assist you with your query.

If your order hasn’t arrived, please contact Customer Support at support@ebikespro.com.au, and we will look into it for you.

Our suppliers distribute throughout Australia via TOLL, StarTrack, TNT, DirectFreight, TransDirect, FedEx, UPS, Australia Post, DHL, and Hunter Express.

If you won’t be home, the transport provider authorizes you to leave the delivery at a safe location.

We can only deliver to Australian addresses.

If you’re having trouble buying products online, contact Customer Support at support@ebikespro.com.au for assistance.

On the cart page, click on ‘Remove’ beneath the product name and it will remove the product from the cart.

Payment can be made by PayPal, Visa, Mastercard, AMEX via PayPal. You can contact support@ebikespro.com.au if want to pay via bank transfer.

Payment will be processed immediately following a successful transaction.

Yes, read more about our commitment to protecting your privacy and personal information in our privacy statement

Yes, PayPal is available as a payment option for online orders.

Sorry, we do not support AfterPay at the moment.