Shipping & Return

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at order@ebikespro.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, faulty or possesses a major problem within 7 days of receiving your item, you are entitled to a refund. Below are the conditions for damaged or faulty goods:

Item has a problem that would have stopped buying it if had known about it
Item is unsafe to buy
Item is different then as described
Item doesn’t function as we claim it would

Please send photos to returns@ebikespro.com.au and we will process refund.

Cancellations & Refunds:

All orders cancelled after 24 hours are subject to a $100 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card, debit card or bank account that you use when placing your order.

Delivery Services

Our suppliers distribute throughout Australia via StarTrack, TNT, DirectFreight, TransDirect, FedEx, UPS, Australia Post, DHL and Hunter Express.

Delivery Services Electric Bikes

Estimated Delivery Time Frame:

VIC – 3-5 Working days
MELBOURNE METRO – 1-5 Working days
ACT – 4-9 Working days
NSW – 4-9 Working days
SYDNEY METRO – 2-5 Working days
QLD – 4-6 Working days
SA – 3-5 Working days
TAS – 5-10 Working days
NT – 7-10 Working days
WA – 5-10 Working days

Please allow up to 14 working days for your delivery
(NOTE: Due to the COVID-19 pandemic delay in delivery is possible)